TWC NUTRITION LTD. PRIVACY STATEMENT LAST UPDATED: OCTOBER 23, 2023
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you register an account, place an order, subscribe to our newsletter, participate in a survey, contest, or promotion, contact us, or otherwise interact with our website. The types of personal information we may collect include:
- Name, email address, phone number, mailing address, and billing information
- Account username and password
- Order history and preferences
- Feedback and reviews
- Information about your device, browser, IP address, and location
- Information about your use of our website, such as pages viewed, links clicked, and time spent
We may also collect personal information from third-party sources, such as social media platforms, payment processors, delivery services, or other partners that we work with to provide our products and services.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information for various purposes, such as:
- To process and fulfill your orders and communicate with you about your orders
- To provide customer service and respond to your inquiries and requests
- To send you newsletters, promotions, coupons, and other marketing communications that may interest you
- To administer surveys, contests, and promotions that you participate in
- To improve our website, products, and services and customize your experience
- To analyze our website traffic and performance and measure the effectiveness of our advertising
- To prevent fraud, detect security breaches, enforce our terms and conditions, and protect our rights and property
HOW DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information with third parties that help us provide our products and services to you, such as:
- Payment processors that process your payments and verify your identity
- Delivery services that deliver your orders to your address
- Marketing partners that assist us with our email campaigns and online advertising
- Analytics providers that help us understand how our website is used and how to improve it
- Legal advisors, auditors, regulators, or law enforcement authorities when required by law or to protect our rights and interests
We do not sell or rent your personal information to third parties for their own marketing purposes without your consent.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use secure servers, encryption, firewalls, passwords, and other technical and administrative safeguards to protect your personal information. However, no method of transmission or storage is 100% secure and we cannot guarantee the absolute security of your personal information.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We keep your personal information for as long as necessary to fulfill the purposes for which we collected it or as required by law. We may retain some of your personal information for longer periods if we need to comply with legal obligations, resolve disputes, enforce agreements, or maintain records.
WHAT ARE YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION?
You have certain choices regarding how we use and share your personal information. You can:
- Update or correct your personal information by logging into your account or contacting us
- Opt out of receiving marketing emails from us by clicking the unsubscribe link in the email or contacting us
- Request access to or deletion of your personal information by contacting us
- Withdraw your consent to our use of your personal information by contacting us
Please note that some of these choices may limit or affect your ability to use our website or products. We may also need to verify your identity before fulfilling your requests.
HOW DO WE HANDLE CHILDREN'S PRIVACY?
Our website and products are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children under 18 without parental consent. If we become aware that we have collected personal information from a child under 18 without parental consent, we will delete it as soon as possible.
HOW CAN YOU CONTACT US?
TWC Nutrition Ltd. Unit 6 – 1099 Wilkes Avenue, Winnipeg, MB Canada R3P 2S2
Last Updated: October 23, 2023.